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Mircia0611
Good Citizen / Bon Citoyen

I accidentally sent a wrong feedback, instead of choosing very satisfied I chose very unsatisfied. Is it possible to change it. 

6 REPLIES 6

@Mircia0611 

Do you mean the pop up survey that interrupts your community experience or the review link the CSA may send at the end of a customer support  interaction?

Anonymous
Not applicable

@Mircia0611 

i suggest you Logout from your account and 

close all Browser and do clear cache and cookies for any Browser,

and try open new Browser incognito mode, and  log in will be coming new one automatically pop up, in Browser. 

Mircia0611
Good Citizen / Bon Citoyen

I may try that and see what happen. 
Thanks.

Mircia0611
Good Citizen / Bon Citoyen

Perfect, thank you so much.

hTideGnow
Mayor / Maire

@Mircia0611  oops.. that is tough

 

I suggest you reply the message and let the PM agent knows (I assume you opened a ticket and they helped you via messaging with you

 

You can also private message the CS Agent team directly and provide them the details (like which ticket it is about ) and see if they can send you  another feedback link

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BKNS27
Mayor / Maire

@Mircia0611 

I don’t think you can but you will have another chance next time you log into your Self Serve account.

 

You can log out then log back in. The survey will pop up.

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