07-07-2019 03:12 PM - edited 01-05-2022 05:46 AM
Hello, we just received our SIM cards and just about to make the switch to public mobile. I know it is one email per account, our current plan is with Rogers in the family plan, we would like to keep the same numbers and would like to use the referral for the second number. My question is since we are on the family plan, if I transfer my number first and wait a few hours for Rogers to release my number and then transfer my husband number will that number still be available if Roger closes my account in the process of releasing the first number? Sorry if that seems confusing, just want to make sure I am going it right.
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07-07-2019 06:55 PM
@Melissa-H77 wrote:Once again, thanks everyone! Switched both phone numbers over to PM. The process was very user friendly and took less then an hour. Ready to start saving money lol 🙂
Welcome to PM. Enjoy your new mobile service with PM.
Ask if you have any question. Anything you don't know may cause you money. We are happy to share what we know.
07-07-2019 06:26 PM
Once again, thanks everyone! Switched both phone numbers over to PM. The process was very user friendly and took less then an hour. Ready to start saving money lol 🙂
07-07-2019 04:23 PM - edited 07-07-2019 04:23 PM
@Alex888 wrote:
@Melissa-H77You should contact Rogers to make sure but if you only transfer one of the numbers it shouldn't cancel all of the numbers on the account.
I hope that you realize that accounts don't just randomly get cancelled. Cell phone carrier accounts only get closed out if there are no remaining active services on the account.
Even if Rogers did manage to mess things up and close the account, it would just be a matter of calling them up to reactivate.
07-07-2019 03:41 PM
@Melissa-H77 wrote:Hello, we just received our SIM cards and just about to make the switch to public mobile. I know it is one email per account, our current plan is with Rogers in the family plan, we would like to keep the same numbers and would like to use the referral for the second number.
@Melissa-H77 Great, welcome to PM!
My question is since we are on the family plan, if I transfer my number first and wait a few hours for Rogers to release my number and then transfer my husband number will that number still be available if Roger closes my account in the process of releasing the first number? Sorry if that seems confusing, just want to make sure I am going it right.
Rogers will not close the account until both numbers are ported over to Public Mobile so you have nothing to worry about. My recommendation is to activate the second family member first. Activate the sim card with a temporary number and use your friend as the referral. Once that is done use selfserve and setup the port from Rogers. Once the port is completed and everything is working then setup your sim using your family's member phone number as the referral. Also good idea to select a temporary number while activating the second sim. Once everything is setup then setup your phone number port from Rogers. Once the port is completed the Rogers account will close and you should be good to go.
Again welcome to PM!
07-07-2019 03:26 PM
Thank you, my friend referred me to PM, so I will be using her number but appreciate the offer!
07-07-2019 03:24 PM
I don't have a Rogers family plan. But I have a family plan with Cityfone which is owned by Rogers. I ported one number out of my Cityfone family plan to PM without any issue and I still have my family plan with Cityfone.
Since you are porting out one number at a time, I don't think Roger will close your account since you still have a number in your account. Correct me if I am wrong.
07-07-2019 03:21 PM
Remember to use only the Roger's account number and the name on of the primary holder for both ports.
Let someone in this thread know if you need a referal for the first number if you don't have one, as you will get a bonus 10$
07-07-2019 03:21 PM
Excellent, thank you!
07-07-2019 03:20 PM
I would recommend transferring secondary number first from the family plan. Once that is port over, then port the primary number and that would close the Roger's account. Use the first PM number as friend referral for 2nd number.
Need Rogers account holder name, account number and phone number to port.
07-07-2019 03:20 PM
07-07-2019 03:18 PM