cancel
Showing results for 
Search instead for 
Did you mean: 

False renewal

stanev68
Great Neighbour / Super Voisin

Hi

I can not be reached or make calls any more .Today is the renewal date ,the money are taken ,but no phone service ,no data .no texts ,

With one word  -NOTHING but paid !!!!!

3 REPLIES 3

MoraMan
Great Citizen / Super Citoyen

intermitent system bugs when a payment has been taken are not really acceptable. No system bug in grabbing the cash money!

@stanev68 Hang in there. The moderators will fix it. Unfortunately you contracted one of the intermittent systemic bugs that pop up now and then.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

mimmo
Retired Oracle / Oracle Retraité

You need to contact mods for help

How can you get help with your account, activation, or service?

In your message please include:

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

  • Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

  • Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
  • Messages are replied to during business hours and in the order they are received
  • Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
  • There is no need to send multiple messages.

Additional Useful Information:

  • Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

 

Need Help? Let's chat.