08-28-2019 07:02 PM - edited 01-05-2022 06:43 AM
I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled).
Data works and I can make calls and send messages, but everyone that calls me gets a busy signal.
I followed the troubleshooting advice that I found on other threads with this problem, but have not found a solution.
Things I have tried:
Putting phone in airplane mode, turning it off, waiting, turning it back on, turning off airplane mode.
Turning off phone, taking out SIM card, turning phone on, putting in SIM card.
Logging phone as stolen so that coverage is suspended. Logging out, logging back in and reporting it as found.
I don't believe this is a porting issue as I did not transfer an existing number to this Public.
I have a Samsung S8.
Thanks!
Lia
08-28-2019 09:17 PM
Call someone and check the number they have on their phone. Make sure it is the same number as in your account.
08-28-2019 08:56 PM
@toxicfire wrote:So you signed up with a number from public mobile is this correct?
If so you have done everything i would have stated to do and you can just double check your APN access point network settings are correct but since data is working this looks to be a moderator thing to look into.
You can contact them by this link and include all this info and your phone number email on account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
to find apn on your phone
- Tap ‘Settings’
- Tap ‘More’
- Tap ‘Mobile Networks’
- Tap ‘Access Point Names’
- Tap ‘New APN setting (or + sign)’Tap ‘More’
Set up your APN
- Name: PM
- APN: sp.mb.com
- Proxy: Leave blank
- Port: Leave blank
- Username: Leave blank
- Password: Leave blank
- Server: Leave blank
- MMSC: http://aliasredirect.net/proxy/mb/mmsc
- MMSC proxy: 74.49.0.18
- MMS port: 80
- MCC: 302
- MNC: 220
- Authentication type: Leave blank
- APN type: Leave blank
As from the first message post in this thread, data is working fine. Please realize that APN settings and phone call abilities are unrelated.
08-28-2019 07:26 PM - edited 08-28-2019 07:27 PM
Good debugging to get your phone working.
Try adding $1 to your account. Sometime, it will provision your account again.
If it still not working, send a private message to moderator for help.
Moderator wait time is up to 2 - 3 days.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-28-2019 07:10 PM
So you signed up with a number from public mobile is this correct?
If so you have done everything i would have stated to do and you can just double check your APN access point network settings are correct but since data is working this looks to be a moderator thing to look into.
You can contact them by this link and include all this info and your phone number email on account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
to find apn on your phone
Set up your APN
08-28-2019 07:06 PM - edited 08-28-2019 07:08 PM
@liagrainger wrote:I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled).
Data works and I can make calls and send messages, but everyone that calls me gets a busy signal.
I followed the troubleshooting advice that I found on other threads with this problem, but have not found a solution.
Things I have tried:
Putting phone in airplane mode, turning it off, waiting, turning it back on, turning off airplane mode.
Turning off phone, taking out SIM card, turning phone on, putting in SIM card.
Logging phone as stolen so that coverage is suspended. Logging out, logging back in and reporting it as found.
I don't believe this is a porting issue as I did not transfer an existing number to this Public.
I have a Samsung S8.
Thanks!
Lia
@liagrainger Go into your selfserve account and select the plan and addons tab.What number shows on that page? Is it the same number that others are calling?
08-28-2019 07:06 PM
@liagraingerSounds like your account didnt' get provisioned correctly.. for that you need to reach out to the moderators to get that rectified.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437