I cannot make any phone calls or even call my voicemail, I got the unlimited calling package and it’s not working just says I need a long distance plan
@Wonka902 Have you tried dialing with 1 in front of a number you are trying to reach? Did you port in your number and did it go through? Can you receive calls?
I am not a mod. Do not send me private message with your personal info.
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Make sure you’re dialing the number correctly. Added extension in the contact list *may not* dial if not formatted correctly.
I’m dialing correctly. I changed my plan to callin only and it stopped working. I’ve been with public mobile for a while and never had an issue til now
Yes I tried that, It worked fine before til I changed my plan to only unlimited calls
You plan features was not provisioned properly. Try the lost/stolen phone trick to provision your plan feature again.
1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.
If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is about 48 - 72 hours. Good luck.
@Wonka902 I agree with @popping. This happens sometimes when downgrading plans in your plan change. (I'm assuming you were downgrading from multiple services to just talk, based on what you said.) The lost/stolen workaround that popping described seems to work for most people when they experience this issue. Please give it a try and let us know whether or not it worked for you.