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Great Neighbour / Super Voisin

Error transferring number from Fongo

Hi! I'm trying to transfer my phone number, currently in Fongo. I tried to transfer on account creation, but got an error. I proceeded with account creation with a temporary new number, and tried again from self-serve; still get the same error:


We were unable to transfer the phone number you entered. Try one of the following options:
-  Make sure you entered your number correctly.
-  Select a new number.
-  Contact the Public Mobile Community for further assistance.

Could you help me with this?

Mayor / Maire

Re: Error transferring number from Fongo

You need to send a private message to the mods.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number


Re: Error transferring number from Fongo

Goodmorning @jorgearanda,


thank you for getting in touch with us !


I haven't found any of your private messages, can you please follow the suggestion above and reach out to us  by clicking here?


Let's keep the conversation going,





**Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.**
Good Citizen / Bon Citoyen

Re: Error transferring number from Fongo