Error 812 when trying to activate my SIM Card

[Lydiaa]

I made the payment and selected my phone number and the payment was taken but I received a Error code # 812. 
I opened a ticket 2 days ago and haven't heard back. 

What is that error number about? 

[esjliv]

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@Lydiaa wrote:

No services at all...

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@Lydiaa  did you try calling that Porting Phone number?

You can also inquire with the Moderators. If you paid you should have service if you have a compatible phone.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Lydiaa]

No services at all...

[Lydiaa]

Ok I'll try but am I going to have to do the whole process again? I already made a payment.

[Lydiaa]

No can't login and the number is not in service

[gpixel]

@Lydiaa check your private message inbox. moderators have most likely responded to your ticket already. this error most likely failed to create a self serve account. if you cannot login to your self serve then you will need to ask mods to fix it for you. don't put this off as the self serve account is very important

[Spudster]

@Lydiaa 

The key question is, do you have active, working services?

If you do, don't worry about any error codes.

[BKNS27]

@Lydiaa 

I think error 821 is a hardware problem with your computer. 
Try using a different computer and see if the same error shows up.

[NDesai]

@Lydiaa Can you login at all? 

cc @CS_Agent user haven't heard back in a couple of days. 

[Lydiaa]

Actually Error number 821

[esjliv]

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@Lydiaa wrote:

I made the payment and selected my phone number and the payment was taken but I received a Error code # 812. 
I opened a ticket 2 days ago and haven't heard back. 

What is that error number about? 

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@Lydiaa , If it has been 2 days since you created a ticket, and you have not heard back from any Moderator, I would send in another ticket.

Do you have ANY services?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again