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Great Neighbour / Super Voisin

Entered the wrong number to port in

I just activated my new SIM card and wanted to port my old number over. I entered my old account info and SN correctly but i made a typo for the number i wanted to be ported over. 

 

So my SIM says its activated but with a completely wrong number not from my old provider. 

 

When I try to change the number on my account I get an error message. 

 

Should I contact a moderator? 

 

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Accepted Solutions
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Mayor / Maire

Re: Entered the wrong number to port in

@cjscholt 

Yes, if you entered the wrong information, you will need to contact moderator to complete the port correctly.  You can continue to use your old carrier SIM card for now.  

 

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

View solution in original post


All Replies
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Mayor / Maire

Re: Entered the wrong number to port in

@cjscholt 

Yes, if you entered the wrong information, you will need to contact moderator to complete the port correctly.  You can continue to use your old carrier SIM card for now.  

 

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

View solution in original post

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Model Citizen / Citoyen Modèle

Re: Entered the wrong number to port in

@cjscholt if you were lucky you ported an unassigned number over, if not, you nicked someone's, and closed their account. Please tell us who your old provider was. Thanks.

Make sure you explain what happened on your support ticket. This is another reason for port protection.

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Deputy Mayor / Adjoint au Maire

Re: Entered the wrong number to port in

@cjscholt, my first reaction after reading this "Oh my freaking gawd, I feel sorry for the other soul whose number may not work now!"

 

Hopefully, the other carrier has a port protection plan in place. 

This is our Port Fraud Protection if you are interested in reading!

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Deputy Mayor / Adjoint au Maire

Re: Entered the wrong number to port in

@mpcdesign Port will fail. It won't matter except for outgoing number be spoofed. The needed account info is the port protection.

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Mayor / Maire

Re: Entered the wrong number to port in

If you entered the wrong phone number you can just try to port again, that will cancel your port.

I'm not sure if you can do it at the moment by yourself, usually t would go to plans &add-ons, then change my number, then choose to transfer. If the form gives you message that means your have to contact moderatorshttps://publicmobile.ca.ada.support/chat/ 

Welcome to pubic mobile

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Mayor / Maire

Re: Entered the wrong number to port in

@cjscholt 

If the wrong number is one of the numbers in your account, it may not be easy to reverse it.  

 

If the wrong number is not a number in your account, your port will fail.

 

Create a moderator support ticket for help using the ? button at the bottom right hand corner of this page.

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Re: Entered the wrong number to port in


@kselmak wrote:

If you entered the wrong phone number you can just try to port again, that will cancel your port.

I'm not sure if you can do it at the moment by yourself, usually t would go to plans &add-ons, then change my number, then choose to transfer. If the form gives you message that means your have to contact moderatorshttps://publicmobile.ca.ada.support/chat/ 

Welcome to pubic mobile


If the port request is still open, I do not believe it would normally allow you to transfer in a number using self serve.   In any event, no porting can currently be done in self serve, no matter the circumstances. This has been the case since early in the month. All porting must be done by having a moderator submit the request for you.