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Great Neighbour / Super Voisin

Doogee S40 - I can see my data plan but cannot use the phone to call

phone: Doogee S40; Android 9.0

the phone indicates I have network access, the network setup seems OK but I cannot initiate or take a call.

- When I dial a number (my other phone I have on my desk) it does not ring.

- When I call my Public Mobile number it does not ring and I am redirected to the answering machine.

I checked Lachlan_M's "How do I setup data and APN on my Android phone?"

What am I missing?


Accepted Solutions
Highlighted
Mayor / Maire

Re: Doogee S40 - I can see my data plan but cannot use the phone to call

@vaidalac Your phone will not work on Public Mobile. You need another phone that has Public Mobile frequencies. Pretty much any Canadian carrier it will not work on.

 

Public Mobile utilizes the following frequency bands:

4G LTE and LTE Advanced:

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA:

850 MHz and 1900 MHz (UMTS)

 

According to site below your phone does not work. Also Public Mobile calling is 3g.

 

 

https://www.kimovil.com/en/frequency-checker/CA/doogee-s40#:~:text=Keep%20in%20mind%20that%20to,be%2...

 

Screenshot_20201014_194959.jpg

View solution in original post


All Replies
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Mayor / Maire

Re: Doogee S40 - I can see my data plan but cannot use the phone to call

Hello @vaidalac ,

 

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

 

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

 

Set Up Data On An Android Phone 

Here’s how to set up data in 3 steps:1) Tap:

  • Settings
  • More
  • Access Point Names
  • New APN Settings

2) Input this info:

3) Leave all the other fields blank. Just hit save, and you’re good to go!

 

Highlighted
Mayor / Maire

Re: Doogee S40 - I can see my data plan but cannot use the phone to call

@vaidalac Your phone will not work on Public Mobile. You need another phone that has Public Mobile frequencies. Pretty much any Canadian carrier it will not work on.

 

Public Mobile utilizes the following frequency bands:

4G LTE and LTE Advanced:

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA:

850 MHz and 1900 MHz (UMTS)

 

According to site below your phone does not work. Also Public Mobile calling is 3g.

 

 

https://www.kimovil.com/en/frequency-checker/CA/doogee-s40#:~:text=Keep%20in%20mind%20that%20to,be%2...

 

Screenshot_20201014_194959.jpg

View solution in original post

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Mayor / Maire

Re: Doogee S40 - I can see my data plan but cannot use the phone to call

@vaidalac  I don't think your phone is compatible with Public Mobile's network. To confirm try your sim in another phone 

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Deputy Mayor / Adjoint au Maire

Re: Doogee S40 - I can see my data plan but cannot use the phone to call

It may work for LTE data on Public Mobile, but not in all locations. You won't be able to use it for calls since it has no 3G bands that match what most Canadian carriers use.

 

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