03-23-2020 09:50 AM - edited 01-05-2022 10:02 AM
Hi,
I moved from other operator to Public mobile, I could make call and send or receive sms or mms but unfortunately couldn't receive call, would you please let me know what happened to my sim card!!??
BR
Azam
Solved! Go to Solution.
03-23-2020 10:32 AM
@a_babaei contact them directly using this private message link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .
03-23-2020 10:30 AM
If ticket form is having issues you can use the direct contact link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-23-2020 10:26 AM
What does it mean: Public Mobile Phone Number (Mandatory)?
Is this my own mobile number that I migrated from Chatr to Public? I am putting this number and filled the form but still it show me that is not correct and didn't allow me for submitting my ticket?
What can I do!?
03-23-2020 10:07 AM - edited 03-23-2020 10:08 AM
@a_babaei Your port may be stuck stuck. Contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket).
Keep an eye on the envelope top right of your screen. The mods answer will show up there.
Please note, due to the current crises, wait times may be longer.
03-23-2020 09:56 AM
I moved from Chatr to Public mobile. My spouse moved also and his line is working properly now.
03-23-2020 09:56 AM
If you migrated from cell provider only 4 hours. Landline and VoIP take much more
Please contact moderatorshttps://publicmobile.ca.ada.support/chat/
03-23-2020 09:55 AM
I moved yesterday and still couldn't receive any call yet today. how much time does it need?
03-23-2020 09:54 AM - edited 03-23-2020 10:03 AM
Did you port (transfer) your phone# to PM ? If so, how long ago was it ? It it was a few hours then try rebooting your phone ? If you still need assistance then submit a ticket by clicking on the question mark on the bottom right. PM is currently short staffed so it may take longer for a response.
03-23-2020 09:52 AM - edited 03-23-2020 09:55 AM
Hi
Your port did not complete yet
Who was your previous provider
Cell takes 4 hours
Landline may take up to a week and VoIP two weeks.
If it had been more your port may be stuck so please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
In a meantime use your old service or TextNow for backup