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Great Neighbour / Super Voisin

Does public mobile have a live chat or facebook messenger?

 

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Model Citizen / Citoyen Modèle

Re: Does public mobile have a live chat or facebook messenger?

@Lann8780 

No, public mobile does not have live chat or facebook messenger. You can use this link to get help through SIMon (chatbot) 

 

https://www.publicmobile.ca/en/bc/get-help

 

You can also get rather immediate help through this community forum.

 

To speak with a moderator for more serious issues that can not be resolved either of those ways, you can only do it through a private message through this link: 


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

It takes aprox 48-72 hours (2-3 days) to receive a reply from a moderator.

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Model Citizen / Citoyen Modèle

Re: Does public mobile have a live chat or facebook messenger?

@Lann8780 

No, public mobile does not have live chat or facebook messenger. You can use this link to get help through SIMon (chatbot) 

 

https://www.publicmobile.ca/en/bc/get-help

 

You can also get rather immediate help through this community forum.

 

To speak with a moderator for more serious issues that can not be resolved either of those ways, you can only do it through a private message through this link: 


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

It takes aprox 48-72 hours (2-3 days) to receive a reply from a moderator.

View solution in original post

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Mayor / Maire

Re: Does public mobile have a live chat or facebook messenger?

@Lann8780 

Yes, PM has a facebook page.  https://www.facebook.com/PublicMobile

PM will answer questions on facebook.  For issues need moderator help, they will refer you to moderator here. Here is an example:

https://www.facebook.com/PublicMobile/photos/a.440438748852/10156435169008853/?type=3&theater

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Retired Oracle / Oracle Retraité

Re: Does public mobile have a live chat or facebook messenger?


@popping wrote:

@Lann8780 

Yes, PM has a facebook page.  https://www.facebook.com/PublicMobile

PM will answer questions on facebook.  For issues need moderator help, they will refer you to moderator here. Here is an example:

https://www.facebook.com/PublicMobile/photos/a.440438748852/10156435169008853/?type=3&theater


Sure, they will answer basic questions, the type that many members here would be able to answer, or general quesions about Public Mobile.  However, for any account related issues, Facebook is not a contact point to receive customer service.