Disabled online account

[Christa420]

I cant get into my online account ... when i try to login its giving  me your account has be disabled message . How can i fix this ? 

[Christa420]

No it has not .

[computergeek541]

@Christa420 The reason I was asking was because if the account was closed, I believe that the error message would be similar. When it says that the login is disabled, only the moderators can help.

[Christa420]

No ... i am trying to get into my online account .

[Christa420]

When i call 611 it tells me my renewal  date .

[computergeek541]

@Christa420 Has your account been in suspension for more than 90 days?

[Christa420]

Yes i have ... thanks for the suggestion  

[esjliv · Accepted solution]

Hello @Christa420 ,

Have you tried the forgot your password option?

https://selfserve.publicmobile.ca/Overview/

What does it say for your status when you call 611?

If you cannot access the forgot your password option contact the moderators.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot. 

https://publicmobile.ca.ada.support/chat/

OR

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437