Device PIN Blocked - on my old Blackberry Z10 device

[dragos]

Hi,

I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

.............

"Device PIN Blocked"

IMEI: xxxxxxxxxxxxxxxx

Unable to contact Blackberry service. Please contact service provider fro assistance.

...........

Reboot does not help - get the same screen, can't use the phone.

I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

Any idea how this issue can be fixed?

Thank you,

Dragos.

edited by computergeek541: removed IMEI number

[RobertQc]

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@dragos wrote:

Hi,

I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

.............

"Device PIN Blocked"

IMEI: xxxxxxxxxxxx

Unable to contact Blackberry service. Please contact service provider fro assistance.

...........

Reboot does not help - get the same screen, can't use the phone.

I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

Any idea how this issue can be fixed?

Thank you,

Dragos.

---

@dragos  You said this phone was working for the last couple days, just now its giving you the error. If you put the sim back in the 6P does it work?

Do you have another sim to try to put in the z10, if so does the message go away? I checked the blacklist, your phone has not been added to it

@z10user4  is probably the expert with blackberry, maybe he can provide some more info.

[sandpublic]

---

@dragos wrote:

Hi,

I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

.............

"Device PIN Blocked"

IMEI: xxxxxxxxxxxxxxxx

Unable to contact Blackberry service. Please contact service provider fro assistance.

...........

Reboot does not help - get the same screen, can't use the phone.

I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

Any idea how this issue can be fixed?

Thank you,

Dragos.

---

Is this a corporate phone? Is it possible that it might being blocked by Blackberry software.

[z10user4]

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@RobertQc wrote:

---

@dragos wrote:

Hi,

I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

.............

"Device PIN Blocked"

IMEI: xxxxxxxxxxxx

Unable to contact Blackberry service. Please contact service provider fro assistance.

...........

Reboot does not help - get the same screen, can't use the phone.

I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

Any idea how this issue can be fixed?

Thank you,

Dragos.

---

@dragos  You said this phone was working for the last couple days, just now its giving you the error. If you put the sim back in the 6P does it work?

Do you have another sim to try to put in the z10, if so does the message go away? I checked the blacklist, your phone has not been added to it

@z10user4  is probably the expert with blackberry, maybe he can provide some more info.

---

Well thank you @RobertQc but I'm no expert.

 @dragos: You coming from Blackberry, you would be more aware of the several layers of security that Blackberry used. Then with the exceedingly sad death of OS10 and the slow obsoleting of it and the handsets...your 2 year old inactive Z10 is in the cross fire.

sandpublic is probably right.

It could also be Blackberry ID related. I acquired a Z30 (I still have a Z10) which I had all kinds of trouble getting going. I had to figure out the equivalent rooting and OS install to get it working. The previous owner *might* have coincidentally in the meantime freed the ID from Blackberry but I don't know that for sure.

But it has worked great ever since and I still use it.

[sandpublic]

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@dragos wrote:

Hi,

I have moved my SIM last week from Nexus 6P to my old Blackberry Z10 device; has worked well for 2-3 days (Calls, SMS, internet browsing) but now it's unusable - it display a white screen saying:

.............

"Device PIN Blocked"

IMEI: xxxxxxxxxxxxx

Unable to contact Blackberry service. Please contact service provider fro assistance.

...........

Reboot does not help - get the same screen, can't use the phone.

I got this phone from Blackberry (gift, worked for them a while ago) but did not use it in the past 2 years at least.

Any idea how this issue can be fixed?

Thank you,

Dragos.

---

Means that your phone is locked by Blackberry's infrastructure. To get it unlocked you need to call Blackberry or some have mentioned that the provider might be able to help so it wouldn't hurt to send the @Moderator_Team  a private message to see if there is any way to resolve this issue.

[dragos]

Hi RobertQC,

Thank you for answer.

My Nexus 6P is dead, after a battery change operation (it's a pain to revert that, so I am pondering getting a new phone, if i cannot figure this Z10 stuff); i'll try to put the SIM in a different phone to see if it's still OK.

Thanks for checking the blacklist database; in the case it's Blackberry problem (BBID). I'll try to find something on crackberry.

Regards,

Dragos.

[Jonathan007]

Hi Guys

iI have the same issue with mine

[mh1983]

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Means that your phone is locked by Blackberry's infrastructure. To get it unlocked you need to call Blackberry 

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Likely a dead-end, I'm afraid.

[JB007]

i have the same problem, i dont know how to flash it atleast

[Luddite]

@JB007 Are you:

a) just commenting in this older thread, or

b) wanting some traction to solve your problem?