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Mayor / Maire

Re: Data

@Nodata1  click on the ? Ask your data question and Simon the bot will help you.

Mayor / Maire

Re: Data

@Nodata1 

From reviewing your previous thread, data not working on iphone 6 plus.  Previously working.  Already tried rebooting phone, removing SIM card.  

 

More details may be helpful.

Did your plan just renew? 

In your self service account, is the account status active?  

Do you see the data counter in your overview page?  Is it possilbe that you ran out of data?

 

Maybe try the lost/stolen phone trick.  That seems to reset your phone/plan

To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.

Mayor / Maire

Re: Can't get data to work - no texting, no internet


@GR wrote:

@Nodata1   did you check your account to make sure you still have data left?  


@Nodata1 this is something you should definitely check.  Most likely explanation.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Data


@Dunkman wrote:

@Nodata1 

From reviewing your previous thread, data not working on iphone 6 plus.  Previously working.  Already tried rebooting phone, removing SIM card.  

 

More details may be helpful.

Did your plan just renew? 

In your self service account, is the account status active?  

Do you see the data counter in your overview page?  Is it possilbe that you ran out of data?

 

Maybe try the lost/stolen phone trick.  That seems to reset your phone/plan

To report your phone stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.


@Dunkman   Maybe the threads need to be merged then?  Perhaps @Luddite can assist in merging OP's threads.

Oracle

Re: Data

@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Mayor / Maire

Re: Data


@Luddite wrote:

@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.


@Luddite  Okay, thanks for taking the time to look at it.

Mayor / Maire

Re: Data


@Luddite wrote:

@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.


@Luddite you can pick a paritcular reply in a thread (and all replies that link back to it) and move them to another thread.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Oracle

Re: Data


@srlawren wrote:

@Luddite wrote:

@dabr Different OP's in the two threads so shouldn't merge. In theory, each post related to @Nodata1's issue could be merged here 1 at a time. Seems merging has effectively been done with @Dunkman's summary.


@Luddite you can pick a paritcular reply in a thread (and all replies that link back to it) and move them to another thread.  


I've moved all the related posts to this thread now.

Good Citizen / Bon Citoyen

Re: Can't get data to work - no texting, no internet

Yes I have, but doesn't show in Self-Serve in Data and Adds-on area  

GR
Deputy Mayor / Adjoint au Maire

Re: Can't get data to work - no texting, no internet

@Nodata1  if it doesn't show any data there it means there's none left