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Data

aamirghaffar
Great Neighbour / Super Voisin

My data is not working since today's morning.. can anybody help me regarding this issue. 

 

12 REPLIES 12

CalgaryBen
Deputy Mayor / Adjoint au Maire

@aamirghaffar wrote:

Data is turn-on, i have iphone-6


@aamirghaffar have a look at this post, and also this one.  The thread might also provide some troubleshooting that will be of help.

CS_Agent
Customer Support Agent

Hi @aamirghaffar

 

Please try as mentioned above to powercycle the phone, and update to the latest IOS.

 

If your account is active and you still have trouble, don't hesitate to send us a private message and we will look deeper into it.

 

Regards.

@aamirghaffar Couple of ideas:

a) go to Settings >> General >> About: if a carrier update is offered install it

b) go to Settings >> Cellular >> Cellular Data Options >> Cellular Data Network: scroll down and click Reset Settings; you will need to reinstall wifi passwords after doing this

c) have you recently updated the operating system?


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Can you still call and text? Is your self serve  account still ACTIVE?

aamirghaffar
Great Neighbour / Super Voisin

Data is turn-on, i have iphone-6

mh1983
Deputy Mayor / Adjoint au Maire

What kind of phone do you have?

When is your renewal date?

Are your data enabled on your phone??

aamirghaffar
Great Neighbour / Super Voisin

I did it 2-3 times, turning airplane mode off/on., 

aamirghaffar
Great Neighbour / Super Voisin

I checked it there is still 1.5 GB left. 

Alex888
Mayor / Maire

Check your account and make sure that it still shows available data on your main page.

 

Try turning on Airplane mode, restart your phone, then turn off airplane mode.

Lieux
Oracle
Oracle

Are you sure you still have some? @aamirghaffar can you go check in your self serve account in the first page can you see data left??

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