cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

Data

Why I don’t have data. Data reset 6-September-2019 I should have 8.5gb data ?

Deputy Mayor / Adjoint au Maire

Re: Data

What phone do you have?

 

Have you tried rebooting your phone?

 

 

Deputy Mayor / Adjoint au Maire

Re: Data

When you say you dont have it you mean it is not working or it is not even listed in your selfserve

Deputy Mayor / Adjoint au Maire

Re: Data

@Hparhar If the record in "My Account" is incorrect, you should contact the Moderator directly. 

Great Neighbour / Super Voisin

Re: Data

but how i contact the Moderator directly? 

 

Thx for ur time

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Data


@Hparhar wrote:

but how i contact the Moderator directly? 

 

Thx for ur timeSimon.JPG

 

Town Hero / Héro de la Ville

Re: Data

@HparharTo contact a moderator, click on the ? on the lower right hand corner of your page. Type in your issue to SIMon, once SIMon responds to you, type in submit ticket.. it will prefill the information from your conversation into a ticket for the moderator to look at.

Great Neighbour / Super Voisin

Re: Data

Is not showing in my self serve.

Great Neighbour / Super Voisin

Re: Data

I have a very similar issue and I sent the Moderator a message in my inbox. Don't get to hopefully for fast support though. It took Public three days to reply and all they did was ask my info. Their support sucks. Try sending them a message.