Data usage

[jayc33m]

I activate my prepaid sim card today . Run a speed test using Speedtest app on data twice. Turn off data. Check my data usage 422 mb. I verified the mobile data usage on my android phone 400 mb for Speedtest app. Speedtest uses less than 15 mb to to test . Please advice how to dispute data usage. Thanks

[cavemantoronto]

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@jayc33m wrote:

I activate my prepaid sim card today . Run a speed test using Speedtest app on data twice. Turn off data. Check my data usage 422 mb. I verified the mobile data usage on my android phone 400 mb for Speedtest app. Speedtest uses less than 15 mb to to test . Please advice how to dispute data usage. Thanks

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Speedtest does not use just 15MB to test. Who said that?  One test can do 422MB.  And when you sign up, speed is real LTE for 2 days.  You did use that data.  Speedtest uses more data when connection is fast.  If connection is very fast, you could use 1000 MB doing one test. 

[jayc33m]

Thanks

[Dunkman · Accepted solution]

@jayc33m 

The data counter on Public Mobile is fairly accurate.  Your data speed is unthrottled in the first few days.  So, speed tests usually use up a lot of data.  Previous customers have tried this and found out the hard way.  

You could contact moderator and see what they can do for you.