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Good Citizen / Bon Citoyen

Data stopped working

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

 

Is there a network issue and is this a common problem?

Town Hero / Héro de la Ville

Re: Data stopped working


@wheemer wrote:

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

 

Is there a network issue and is this a common problem?


What level of plan do you have? On the usage portion of the self serve, is it showing that you have data left?

Oracle

Re: Data stopped working

@wheemer, there could be local network issues.  I would imagine network problems would affect overall connectivity and not just one plan feature.  Are you able to login to check whether your data allotment has not been totally consumed?

Model Citizen / Citoyen Modèle

Re: Data stopped working


@wheemer wrote:

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

 

Is there a network issue and is this a common problem?


What plan are you on? Did you change plan immediately? If you can give more information except your personal information, someone will help you out.

Highlighted
Model Citizen / Citoyen Modèle

Re: Data stopped working

What phone are you using? You may want to try a network reset.

 

Android: Settings/System/Advanced/Reset Options => Reset Wi-Fi, mobile & Bluetooth

iOS: Settings/General/Reset => Reset Network Settings

 

You will lose all your saved WiFi networks and BT devices and will need to restore those, but it may solve your data problem.

Good Citizen / Bon Citoyen

Re: Data stopped working

Reseting the network settings seems to have done the trick. Very wierd, I have done nothing to the settings of the phone recently... But all is working fine now.

 

Thanks!