Data stopped working

[wheemer]

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

[wheemer]

Reseting the network settings seems to have done the trick. Very wierd, I have done nothing to the settings of the phone recently... But all is working fine now.

Thanks!

[JackQuint · Accepted solution]

What phone are you using? You may want to try a network reset.

Android: Settings/System/Advanced/Reset Options => Reset Wi-Fi, mobile & Bluetooth

iOS: Settings/General/Reset => Reset Network Settings

You will lose all your saved WiFi networks and BT devices and will need to restore those, but it may solve your data problem.

[hycm53]

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@wheemer wrote:

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

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What plan are you on? Did you change plan immediately? If you can give more information except your personal information, someone will help you out.

[will13am]

@wheemer, there could be local network issues.  I would imagine network problems would affect overall connectivity and not just one plan feature.  Are you able to login to check whether your data allotment has not been totally consumed?

[duffer900]

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@wheemer wrote:

My data will not work at all today. I have followed the info I found about checking the APN and the lost/stolen trick. However my data still does not work. It was working fine yesturday.

Is there a network issue and is this a common problem?

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What level of plan do you have? On the usage portion of the self serve, is it showing that you have data left?