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Good Citizen / Bon Citoyen

Data stop working

I have a plan that gives me 8.5 gigs

a month and every first of the month the payment comes off my credit card, but for some reason my data stop working  at 3.5 gigs, have no idea why,my number is 7****** can someone please help me with this problem, I don't know what to do?

 

POST EDITED: HIDING PERSONAL INFORMATION - @stonechucker 

Moderator

Re: Data stop working

HI Carrier2019

 

First of I would check if you have any data limits set on your device: Settings > Data Usage > Data Limits and Warnings.

If that is not the case please get in touch with us in private so we can have a look at the account.

 

Regards

 

Eddy

PM Mod

Town Hero / Héro de la Ville

Re: Data stop working


@Carrier2019 wrote:

I have a plan that gives me 8.5 gigs

a month and every first of the month the payment comes off my credit card, but for some reason my data stop working  at 3.5 gigs, have no idea why,my number is 7****** can someone please help me with this problem, I don't know what to do?

 

POST EDITED: HIDING PERSONAL INFORMATION - @stonechucker 


@Carrier2019 here for the message to the moderator...just in case...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Smiley Happy

Mayor / Maire

Re: Data stop working

@Lieux I would be very suprised if it didn't turn out to be data limit setting on the phone, as @Eddy_G has suggested.  People often set these some time ago in the past based on a plan they used to be on (even at another carrier, where they could easily get overage charges if not careful) and then totally forget about it.  We see it fairly regularly in the community.  Especially when @Carrier2019 has said it's consistently at 3.5 GB every month, this really suggests device data usage limit.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Data stop working

Only used3.5 on data on my phone which has a 8.5 gig limit,just shut off and need help to turn it back on

Please someone help 

Good Citizen / Bon Citoyen

Re: Data stop working

data stop working, please help only used 3.5 gigs on a 8.5 gig plan cant figure out 

 

 

 

Personal info removed by computergeek541

Great Citizen / Super Citoyen

Re: Data stop working

@Carrier2019 

please edit your post to delete your cell number, you should only enter your private info to the mods via private message.

Re: Data stop working

@Carrier2019 

 

Please do not post your phone number as per community guidelines and also to help protect your privacy.

Mayor / Maire

Re: Data stop working


@Carrier2019 wrote:

Only used3.5 on data on my phone which has a 8.5 gig limit,just shut off and need help to turn it back on

Please someone help 


You (or someone) accepted my reply as solution, but this implies it's not really solved.  Did you try @Eddy_G 's instructions to check your data limit on your phone?  If you're not sure how to find it, please let us know your brand and model of phone and we can help point you in the right direction.  On my OnePlus 5T running Android 9.0, I:

  1. Go into the settings app (hit the cog in the notifcation shade)
  2. Tap on Wi-Fi & internet
  3. Tap on Data Usage
  4. Tap on Billing Cycle

Here on this screen, I can see a toggle to turn on or off the limit, and a setting for how much data to cut it off after (I set mine to the same 3.5 GB I believe your phone is set to):

 

Screenshot_20190314-161935.jpg

You could simply turn this toggle to OFF, since PM cuts you off when you run out ofdata anyway (and thus there is no fear of overage fees).  At the very least, up the second setting in the box above to a higher number, closer to your plan's amount.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Mayor / Maire

Re: Data stop working

@Carrier2019 any luck?  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.