11-02-2016 05:42 AM - edited 01-04-2022 01:10 PM
Incoming and out going calls and text bothe work. No data service though
I tried to read through the forum to see if there are others having the same problems. And here are my screen shots of the APN settings .
Solved! Go to Solution.
11-02-2016 02:19 PM
@atkwai Sweet! Don't forget to mark my response as a solution, for anybody else that comes across this issue.
11-02-2016 12:48 PM - edited 11-02-2016 01:02 PM
I will try the latter now. Thanks for the suggestion
Edit,
Thanks!, deleting all the APN settings and enterying them manually worked!
11-02-2016 12:47 PM
I've heard some LG G4 (and possibly G5?) users say they needed to do a factory reset to get data working, that was the only thing that worked for them. Other users have completely removed all APN settings entirely, and then re-added PM, and that seemed to work. I would try the latter solution first, before resorting to the former. 🙂
11-02-2016 11:25 AM - edited 11-02-2016 01:06 PM
Umm, what are my options? If there is no solution?
Please advice
11-02-2016 09:06 AM
11-02-2016 09:02 AM
11-02-2016 08:39 AM - edited 11-02-2016 08:46 AM
what phone are you using? If i remember correctly, some android phones (can't remember the models) require a factory reset. do you have an older/ spare/ friends phone you can pop the sim into and try to see what happens?
of course the other silly question is you did select data when you ordered your plan right? ie does data show up in your selfserve overview?
I found this thread relating to the lg g4 http://productioncommunity.publicmobile.ca/t5/Self-Serve/LG-G4-No-data/m-p/66679#M5335 there are a couple links within it aswell that might be worth looking at.
11-02-2016 08:10 AM
Hmmm, there are other Android users on here that can help you troubleshoot. I'm not one of them as I am an iOS guy.
11-02-2016 08:08 AM
11-02-2016 08:03 AM
@atkwai for whatever reason, my APN is isp.mb.com (same as your Telus SP Tether) and my data works fine. I didn't manually adjust, that's what autofilled when I started service with PM.
11-02-2016 07:54 AM
11-02-2016 07:33 AM
Have a look at this post and double check your settings.