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Data not working

prathibha
Great Neighbour / Super Voisin

Hi,

 

The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help.

 

Thanks,

Prathibha

8 REPLIES 8

cellphoneuser1
Mayor / Maire

@prathibha If you need factory reset, back up everything. The factory reset will erase everything.


@prathibha wrote:

My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.


@prathibha If you can't connect to the internet, send or receive email and/or messages (text, picture or video), try  resetting the network settings:

  • From a Home screen, navigate: Apps > Settings > Backup & reset.
  • Tap Network settings reset.
  • Tap RESET SETTINGS.
  • Tap Reset Settings.

 

If you data is still not working then you need to do a factory reset to get it to work.

popping
Retired Oracle / Oracle Retraité

@prathibha wrote:

My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.


For LG G4, network reset reset is needed after switching provider before data working again.

 


@prathibha wrote:

My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.


@prathibha 

LG phones often need a factory reset to work.  

 

You could also check the APN Settings to make sure it is correct.

https://apn-canada.gishan.net/en/apn/public-mobile

 

Edit:

(here are the APN settings)

 

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

 

prathibha
Great Neighbour / Super Voisin

My phone is LG G4. I tried restarting the phone, toggle airplane mode on and off. It is still not working yet.

popping
Retired Oracle / Oracle Retraité

@prathibha 

Login to your account.

Do you have the data usage line on your overview page after login?

If no, you have used all your data.

 

Dunkman
Oracle
Oracle

@prathibha 

You might want to try the following:

a network reset on your phone.

reboot phone

toggle airplane mode on, then off.  

 

popping
Retired Oracle / Oracle Retraité

@prathibha wrote:

Hi,

 

The Data on my Phone isn’t activated for some reason. I have the $40 plan which comes with 4.5 GB of data, but the data isn’t activated despite the phone being activated. Please help.

 

Thanks,

Prathibha


Enable data and restart your phone may configure your APN setting correctly.

 

Which phone are you using?

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