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Great Neighbour / Super Voisin

Data not working on Oneplus 5

Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?

Town Hero / Héro de la Ville

Re: Data not working on Oneplus 5


@shmamtheman wrote:

Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?


I know you mentioned that you setup the Network settings, but just in case...

https://apn-canada.gishan.net/en/apn/public-mobile/oneplus-5

 

Also, is your plan showing the Data is active in Self service? You see data consumption etc?

Town Hero / Héro de la Ville

Re: Data not working on Oneplus 5

Make sure you have the correct APN settings.

https://apn-canada.gishan.net/en

Mayor / Maire

Re: Data not working on Oneplus 5


@shmamtheman wrote:

Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?


First thing I'd do is log into My Account / Data & Add-ons and just make sure I have some data to use. If I didn't see any, I'd know that it's been consumed already.

Good luck.

Model Citizen / Citoyen Modèle

Re: Data not working on Oneplus 5

make sure Data is turned on on your phone

Great Neighbour / Super Voisin

Re: Data not working on Oneplus 5

It's not allowing me to edit the APN. It is all greyed out.

Deputy Mayor / Adjoint au Maire

Re: Data not working on Oneplus 5

@shmamtheman hi do a network reset see if that helps

Great Neighbour / Super Voisin

Re: Data not working on Oneplus 5

I have already tried and it didnt work

Model Citizen / Citoyen Modèle

Re: Data not working on Oneplus 5

You can  use adb to add a new APN. If you're not familiar with adb it can be a bit intimidating but if you google "Fastboot ADB" and install the latest version from the XDA thread, it only installs the adb shell itself and the drivers you'll need. From there just google how to add an apn via adb.

 

The other option is to keep pulling and replacing the SIM. I've seen reports where after about 10 to 15 times, the APN will magically appear.

Model Citizen / Citoyen Modèle

Re: Data not working on Oneplus 5


@shmamtheman wrote:

It's not allowing me to edit the APN. It is all greyed out.


You wrote that you entered the correct APN in your first post, and now you wrote that you can't edit the APN?

 

Can you add new APN? if you can, follow this link to add exactly APN:

https://apn-canada.gishan.net/en/apn/public-mobile