Data and phone calls not working

[Melis1990]

Hello I paid for 90 days of service on May 21, 2018. 

Today I am unable to make any phone calls or use data. When I try to make a phone call I am told it can't be completed and to call *611- when I do that it also says it can't be completed and to go to the website help section. 

It was working a few hours ago, I am not over on my data and have unlimited call minutes. 

How can I fix this?

[LEGO]

@Melis1990 

Try to toggle Airplane mode.

Try to power down, remove and reinsert your SIM and power on your phone again.

[Melis1990]

 Thank you, I will try that 

[Macpandamanda]

Hi, I would recommend pulling your sim card and powering off your phone. If its still not working after completing a sim pull and power cycle i would contact the moderation team.

[Anonymous]

@Melis1990, unless you made some sort of changes on your phone,  I recommend you send a private message to the moderator team so that they can sort this out for you. 

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.