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Data Plan Not Included

echong1988
Good Citizen / Bon Citoyen

Hi,

 

I have recently purchased a $40 payment voucher and it should include 5GB of Data, however it is not included. Could someone asssit? Thanks.

9 REPLIES 9

echong1988
Good Citizen / Bon Citoyen

Thanks! Much appreciated.

 

Stay Safe!

echong1988
Good Citizen / Bon Citoyen

Hi, 

I have used up the data from the last 30 days cycle as of today, last renew was on 7th of September which, I should have a "new" 5GB after I finish the last 30 days cycle.

 

It is shown on the payment history as well, the 5GB is paid for but not showing up onMy Data & Add-Ons. Also, Usage History did not add up to finishing the "new" 5GB as well.

 

Screen Shot 2019-09-12 at 13.35.21.png

 

Screen Shot 2019-09-12 at 13.29.20.png

Anonymous
Not applicable

@echong1988 wrote:

Hi, 

I believe there’s a plan to it, as per screen shot but it was not shown on add on. I have utilize the same plan last 30days. 

 


But what are you trying to do? Renew? Change immediately? Wondering why you don't have data?

Maybe a screen snip of your overview page would help. Good job on blanking out info.

Stay Safe!

echong1988
Good Citizen / Bon Citoyen

Hi, 

I believe there’s a plan to it, as per screen shot but it was not shown on add on. I have utilize the same plan last 30days. 

97FD1692-FB1B-433D-88E4-218968D3341E.jpeg

 

echong1988
Good Citizen / Bon Citoyen

Hi, 

I believe there’s a plan to it, as per screen shot but it was not shown on add on. I have utilize the same plan last 30days. 

5C9C624F-7355-49B7-8786-8E7C5EC63898.jpeg

 

Jb456
Mayor / Maire

Stay Safe!

Anonymous
Not applicable

@echong1988 wrote:

Hi,

 

I have recently purchased a $40 payment voucher and it should include 5GB of Data, however it is not included. Could someone asssit? Thanks.


Vouchers are dollar values...not minutes or add-ons or plans.

What exactly are you trying to do?

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