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Good Citizen / Bon Citoyen

Data Isn't working on phone.

Been working fine forever but it just stopped working recently. the APN seems correct. 

Using Samsung galaxy s9+

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Accepted Solutions
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Mayor / Maire

Re: Data Isn't working on phone.

@nigmea reset your network settings and leave your APN settings alone.

 

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

View solution in original post


All Replies
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Mayor / Maire

Re: Data Isn't working on phone.

Check your self serve account.  If no data is showing then you have used up your allotment.  You could buy an add on for 1 GB $15.

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Mayor / Maire

Re: Data Isn't working on phone.


@nigmea wrote:

Been working fine forever but it just stopped working recently. the APN seems correct. 

Using Samsung galaxy s9+


@nigmea   You may have used up all your data, perhaps due to some apps or a new app downloaded or changes to your phone?  Check you account as mentioned  and if the data line is missing then you need to either purchase an add-on, or renew early (can only be done through mods to same plan) or change to different plan to access more data depending upon when your next renewal cycle date is.

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Good Citizen / Bon Citoyen

Re: Data Isn't working on phone.

nah 212mb out of 4gb used 

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Mayor / Maire

Re: Data Isn't working on phone.


@nigmea wrote:

nah 212mb out of 4gb used 


@nigmea  Try rebooting your phone.

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Good Citizen / Bon Citoyen

Re: Data Isn't working on phone.

@nigmea 

Reboot your phone, check the APN settings once again, make sure that your data is on. 

If it doesn't work, you can contact the moderators

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Mayor / Maire

Re: Data Isn't working on phone.

@nigmea  post a screenshot of you APN settings.

Highlighted
Mayor / Maire

Re: Data Isn't working on phone.

@nigmea reset your network settings and leave your APN settings alone.

 

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

View solution in original post

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Great Neighbour / Super Voisin

Re: Data Isn't working on phone.

I would suggest you check your data usage in self service, then if it looks all good, maybe reboot your phone.

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Good Citizen / Bon Citoyen

Re: Data Isn't working on phone.

rebooted obviously still nothing 

Screenshot_20200914-154214_Settings.jpg

Screenshot_20200914-154210_Settings.jpg

Screenshot_20200914-154202_Settings.jpg

 that's about it right there. 

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