cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
DM5150
Good Citizen / Bon Citoyen

DATA NOT WORKING

I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated, 

Tags (1)

Accepted Solutions
Pizzaeh
Deputy Mayor / Adjoint au Maire

Re: DATA NOT WORKING


@DM5150 wrote:

I don’t think so, it was included in the plan when I paid for it 


I see, when you say you topped up your account, it wasn't an add-on.   That means you probably changed plans?  Renewing the same plan early can't be done by the subscriber themselves; that has to be done by the moderators.

View solution in original post


All Replies
ZfromVanC
Town Hero / Héro de la Ville

Re: DATA NOT WORKING

You can try the lost/stolen phone trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using Plan and Add-Ons --> Lost/Stolen Phone
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

This will not blacklist your phone.

z10user4
Mayor / Maire

Re: DATA NOT WORKING


@DM5150 wrote:

I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated, 


What do you mean "renewed it"?

Did you do an immediate plan change to a different plan? Did you ask the moderators to renew your plan early?

My guess is you've used all your data or your phone has a data stop point set for a calendar month.

Phonehelper
Great Neighbour / Super Voisin

Re: DATA NOT WORKING

Try taking out the battery and wait a few minutes. Put the battery back in and it should start working. 

Lieux
Oracle

Re: DATA NOT WORKING


@DM5150 wrote:

I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone on an off a dozen times, etc, I’ve tried just about everything. My phone is a iPhone 6. Any help appreciated, 


Did you buy an add-on for data?

DM5150
Good Citizen / Bon Citoyen

Re: DATA NOT WORKING

Tired it but no luck. Thanks though

DM5150
Good Citizen / Bon Citoyen

Re: DATA NOT WORKING

Yes I used all my data and then topped up my account 

Pizzaeh
Deputy Mayor / Adjoint au Maire

Re: DATA NOT WORKING

@DM5150 Since this is likely related to the plan and what tried to do online in self-serve, I doubt it has anything to do with your phone.  Don't try to remove the battery, unless you feel like taking your iPhone apart.

 

If you switched over to Public Mobile on March 13th, you would have had 30/90 days to use the 6GB.  As @z10user4 asked, did you use up all your data, so you wanted to renew your plan early on April 1st?  If you renewed early for the same plan (no plan change), I think only the moderators can do that; if you changed to a different plan, the system will allow you to make that change. 

 

Could you explain exactly the steps you went through?  We (other customers) can try to help you figure out why your data is not working, but we need clarification on how exactly you 'renewed' your plan.

 

 

DM5150
Good Citizen / Bon Citoyen

Re: DATA NOT WORKING

I don’t have the tools to do that, 

Lieux
Oracle

Re: DATA NOT WORKING


@DM5150 wrote:

Yes I used all my data and then topped up my account 


But did you activate your add-on? Can you see it in your first page on your self-serve account?

Need Help? Let's chat.