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Great Neighbour / Super Voisin

Customer portal SLOOOOW. Always.

I'm new to PM and hating it so far.  I activated two new accounts and it's been nothing but trouble.  Unlike Fizz, they've been around long enough to work out all the bugs.  Now I'm trying to port my number from Fizz to PM and the whole site keeps timing out.  This has been going on since Monday.  Is this the norm for PM?  Is this part of the 'you get what you pay for'?

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Mayor / Maire

Re: Customer portal SLOOOOW. Always.

Public Mobile website can be S L O W at times...alot lately actually. Try again in early evening eastern times. Also, earlier in day as possible.

Hang in there...you'll be glad you did.

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Oracle

Re: Customer portal SLOOOOW. Always.

The self serve portal has its ups and downs.  It is on the slow side more often than I would like to see.  However, it is not so bad that it is unmanageable.  Since I don't need to be in the self serve on a daily basis, I don't fret too much about the speed. 

 

@mk001, there is obviously something good about Public Mobile/something bad about Fizz that makes you want to switch to this service.  Fizz is not the panacea. 

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Town Hero / Héro de la Ville

Re: Customer portal SLOOOOW. Always.

@mk001 It will be very fast if you try to login at 12:00am-3:00AM. Good luck!

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Good Citizen / Bon Citoyen

Re: Customer portal SLOOOOW. Always.

I find the mornings to be more effective if you live in Pacific time.  In the evening, things are a little slower and the website (especially for porting) can be down for maintenance, etc.

 

I also think long term it will be a good decision.  Happy with the service for the most part thus far 

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Mayor / Maire

Re: Customer portal SLOOOOW. Always.


@Jackhyf63 wrote:

@mk001 It will be very fast if you try to login at 12:00am-3:00AM. Good luck!


Who needs sleep anyway!!Smiley Happy