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Cost of plan

Lconnell
Great Neighbour / Super Voisin

My plan is 45.00 a month why is my account being charged 57.50 to be topped up?

5 REPLIES 5

CS_Agent
Customer Support Agent

Perhaps the plan is $50 + 15% tax would be $57.50.

 

If you need help to clarify please send a ticket to the mod team. 

 

https://www.publicmobile.ca/en/on/get-help

 

Regards,

 

Public Mobile Moderator team

westottawa
Good Citizen / Bon Citoyen

Tax extra

hairbag1
Mayor / Maire

@Lconnell wrote:

My plan is 45.00 a month why is my account being charged 57.50 to be topped up?


There currently are no $45 / 30 day plans at Public Mobile. If you have a $50 / 30 day plan and live in NB, NFLD or NS with highest taxes...then it is correct. Log into My Account to confirm your plan detail. Let us know what plan you have if I'm incorrect.

totalUser
Mayor / Maire

Can you take s screenshot of your payment history and blackout/zoomout any sensitive info

Lemony_Snicket
Town Hero / Héro de la Ville

@Lconnell , from what I can tell taxes are not listed in the account but it is charged.  The difference in your case seems a lot more than taxes.  Take a close look at each item in your payment history.  That should explain the charges.  If you are adding money manually, extra top up will give you a positive account balance.  

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