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Great Neighbour / Super Voisin

Completed SIM card purchase but no confirmation

I completed the form to order 2 SIM cards and though my credit card shows that it was charged, a confirmation page never appeared on the Public Mobile site. I didn't receive a confirmation email either. Is there a way of confirming the purchase of the SIMs?


Accepted Solutions
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Mayor / Maire

Re: Completed SIM card purchase but no confirmation

@mtreschow  Best to submit a ticket to PM and ask them to investigate.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Completed SIM card purchase but no confirmation

@mtreschow  Best to submit a ticket to PM and ask them to investigate.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

View solution in original post

Highlighted
Mayor / Maire

Re: Completed SIM card purchase but no confirmation

@mtreschow You should receive a confirmation email from PM. The order numbers are you Canada post tracking numbers. 

Highlighted
Town Hero / Héro de la Ville

Re: Completed SIM card purchase but no confirmation

@mtreschow check your junk folder it may be there 

Mayor / Maire

Re: Completed SIM card purchase but no confirmation

@mtreschow 

Don't forget to check your spam folder

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