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Lubnaali31
Good Citizen / Bon Citoyen

Changing credit card information for auto pay

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. How to I fix this?

Thanks

 


Accepted Solutions
RossN
Mayor / Maire

Re: Changing credit card information for auto pay


@Lubnaali31 wrote:

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. Could you please check and provide me the 2$ credit, as I am still doing the auto pay, just change the credit card information. Thanks

 


@Lubnaali31 hi it should show up again overnight if not 

 you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.

View solution in original post


All Replies
BeachNBeer
Town Hero / Héro de la Ville

Re: Changing credit card information for auto pay

@Lubnaali31 

 

Remove personal info please your email

 

Screenshot_20200904_223355.jpg

RossN
Mayor / Maire

Re: Changing credit card information for auto pay


@Lubnaali31 wrote:

Hi there, I just changed my credit card information to another card for auto pay, and my 2$ credit for every month auto pay credit become zero. Could you please check and provide me the 2$ credit, as I am still doing the auto pay, just change the credit card information. Thanks

 


@Lubnaali31 hi it should show up again overnight if not 

 you may need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.

View solution in original post

419mainstreet
Great Citizen / Super Citoyen

Re: Changing credit card information for auto pay

 

🔹 If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.

 

If the above doesn't help, you will need to submit a form to the Community Moderator Team.

Lubnaali31
Good Citizen / Bon Citoyen

Re: Changing credit card information for auto pay

Thank you! I thought This was sent to moderator team as a private message. I did not know that I have posted it on community.

dabr
Mayor / Maire

Re: Changing credit card information for auto pay


@Lubnaali31 wrote:

Thank you! I thought This was sent to moderator team as a private message. I did not know that I have posted it on community.


@Lubnaali31   Unfortunately, the forum here (which is public) can be confusing for new users.  Just remember for the future all private messaging is done via the envelope icon top right or PM's preferred option of clicking the chatbot bubble bottom right and following the prompts.

Need Help? Let's chat.