Changing a phone number from an old phone

[LEDoyle]

Can I change my phone number to a number on my previous phone?

[Eliza5]

@LEDoyle ,

Yes, you can go to a PM kiosk or click the bottom right hand question mark and submit a ticket and a moderator will port it for you.

You will need your old phone number and account number if it is with a different provider.

It might take a few hours to a day to port it over.

Eliza5

[tabi159w]

Yes, you can, but only if that old phone number is still active. Doing so will close your old phone number account. In self-serve, go to the "change phone number" tab to port your number over.

[geopublic · Accepted solution]

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@LEDoyle wrote:

Can I change my phone number to a number on my previous phone?

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@LEDoyle 

1. Only the authorized account holder can transfer a number.
2. You cannot transfer numbers between Public Mobile accounts.
3. Your previous account must be active in order for the number transfer to go through.
4. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
5. Double check your old account info, as it needs to be correct in order for your number transfer to complete.

Here’s the information you’ll need:

1. Account number with previous provider
2. Name on account
3. Phone number (previous provider)

To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator. 

[gblackma]

If you are asking if you can transfer/ port your number from a different provider, then the answer is yes @LEDoyle . Currently to port your number once you have activated with a temporary cell phone number. You require moderator( PM customer service)  help. Type " Port Request " and follow the prompts to get to one. Give them the name on the account, the number to port and the old provider's account number. . Please note, your oldproviders account must be active to port. The port will close it once its completed.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

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