11-26-2021 08:33 PM - edited 01-06-2022 04:04 AM
Migrating in from Telus, I've successfully moved (ported) two lines. Upon porting the third, I got this error during activation:
Oops! Looks like something went wrong when activating your account.
Error Code: 821
Says to submit a ticket.
Create a community account, then try to sign in on the Ticket page, and it says "Error logging in". I've tried incognito, another computer, nothing.
Checked credit card, the credit card was charged the full amount. Did receive the welcome text, but not the port in text message either. Tried to sign into the account that was created, and tried a Forgot Password on the account, to no avail.
Really stuck on what to do next besides wait for Chat to open.
Solved! Go to Solution.
11-29-2021 10:21 AM
@BladedThoth wrote:I will try to keep my nose around. 🙂
I hear they recently increased the attachments limit. You may even be able to keep the rest of yourself around 😏
11-28-2021 10:33 PM
I will try to keep my nose around. 🙂
11-28-2021 12:22 PM
@BladedThoth wrote:No response from support yet, but obviously doing their stuff.
it started working.. curious, how many hours after activation?
@BladedThoth wrote:had to make a log in account .
You have no issue with making the login for My Account or run into problem too?
11-28-2021 12:16 PM
Woohoo! Welcome to PM, hope you stick around here in the community!
11-27-2021 02:30 PM
Number ported, SIM is working, had to make a log in account but all seems to be working. No response from support yet, but obviously doing their stuff. Thank you all for the help.
11-27-2021 02:26 PM
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
or try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
if you stuck with Transferring your old Phone Number,
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck.....
11-27-2021 02:15 PM
@BladedThoth wrote:I was talking to someone, but I'm assuming they're off now. Hope for a resolution tomorrow. 🙂
Any update yet?
11-27-2021 07:34 AM
@BladedThoth wrote:Migrating in from Telus, I've successfully moved (ported) two lines. Upon porting the third, I got this error during activation:
Oops! Looks like something went wrong when activating your account.
Error Code: 821
Says to submit a ticket.
Create a community account, then try to sign in on the Ticket page, and it says "Error logging in". I've tried incognito, another computer, nothing.
Checked credit card, the credit card was charged the full amount. Did receive the welcome text, but not the port in text message either. Tried to sign into the account that was created, and tried a Forgot Password on the account, to no avail.
Really stuck on what to do next besides wait for Chat to open.
Ok, you were charged, Do you have any services on the new SIM?
Try one or more of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings on your device
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
You said you activated more than one account - did you use a different email for each activation? Each SIM account needs a different email. This could be connected to not being able to log in, if same emails were used.
I will Private Message you the Telus Porting Number, since you did not receive the text to approve the port, there could be an issue there. CHECK your INBOX.
Alternatively, rather than using SIMbot, send a message directly to CSA by using this link:
Private Message to Public Mobile Customer Support Agents (CSA)
11-27-2021 01:21 AM
@BladedThoth I was talking to someone, but I'm assuming they're off now. Hope for a resolution tomorrow.
You have received the welcome text, you might be able to make calls but probably can not receive calls... right.
When any of the CS agents comes online the ticket will be picked up and work towards the solution will continue. But being Friday night, it is probably be done tomorrow morning.
Keep us posted.
11-26-2021 10:53 PM
I was talking to someone, but I'm assuming they're off now. Hope for a resolution tomorrow. 🙂
11-26-2021 09:36 PM
Hoping for a prompt resolution, I'll be keeping my fingers crossed for you @BladedThoth !
11-26-2021 09:23 PM
Also remember to use a different email address for each of your lines.
11-26-2021 09:06 PM
@BladedThoth then yes, it was activated and assistance from PM support is the way to go.
They can fix this easily once they got your ticket and confirm your identity. Keep checking on the envelop icon on the top right, PM support will communicate with you via messaging you there.
if you still not hear anything by tomorrow , I suggest you to open another ticket to give a push.
Let us know how it goes.
11-26-2021 09:01 PM - edited 11-26-2021 09:03 PM
11-26-2021 08:57 PM
I would recommend you send a private message to @CS_Agent with the details to this problem. They will be able to fix it for you, likely within 1 day.
11-26-2021 08:47 PM - edited 11-26-2021 09:24 PM
@BladedThoth First, DO NOT try activating again for at least an hour.
Sometimes, this error is just a web site error but the backend already activated your account
Wait the hour first, try put the SIM in and check if it is connecting to PM network. If not connecting, Then confirm on your Credit card account if PM charged you money yet.
if you confirmed that the SIM is not connecting and PM has not charged your credit card then, then you can try activate again but do one of these
1. try on a different browser Chrome/Edge/Firefox.
2 try on Incognito Mode/InPrivate Mode
3. try clear cache first , reboot browser
4. try on another computer
a reminder, make sure you are aware of the current Black Friday deal:
[Update] Black Friday deals are here! Don’t miss o... - Community (publicmobile.ca)
Sorry, missed the line about OP already checked credit card was charged