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Cellular Network Not Available

bziegler
Good Citizen / Bon Citoyen

I've been with Public for a while, no change in phones just the plan recently.

I'm getting this error when trying to make calls and my texting doesn't work.

Please help?!

8 REPLIES 8

@bziegler, great news!  Essentially the same step.  Glad you're back and working.

will13am
Oracle
Oracle

@bziegler, when you look at the notification area on your phone, do you see a cellular connection with signal strength bars?  You might have to go into the network settings and do a manual search for mobile networks or ideally select the auto connection feature.

bziegler
Good Citizen / Bon Citoyen

thanks! I actually just pulled my sim card out and put it back in!

Great, that definitely has text and voice, 

 

Have you attempted to power off, and turn it back on?  As strange as it sounds, this fixes a lot of issues.

 

Is your plan listed as active in self-serve (MyAccount)?

bziegler
Good Citizen / Bon Citoyen

It says...
This plan includes:

8.5GB at 3G Speed

Unlimited International Text

Unlimited Talk to Canada and the US

bziegler
Good Citizen / Bon Citoyen

a ready made plan

stonechucker
Mayor / Maire

@bziegler, what plan did you change too?  Did you use the plan builder and maybe miss an option or two, or did you pick a data only ready-made plan?

bziegler
Good Citizen / Bon Citoyen
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