11-30-2021 05:24 PM - edited 01-06-2022 04:05 AM
No other issues just cant receive calls or texts. Incoming works fine. Issue started yesterday.
Solved! Go to Solution.
11-30-2021 06:17 PM
@Ron1960 wrote:Just removed sim card and inserted into another cell. All my messages/voicemails came through. Reinserted back into my cell and all is good now.
Putting your SIM in another phone will trigger some kind of provision on the backend and helps in some situation.. definitely helped yours
Glad it works.. and now you have lots of message and VM to catchup 🙂
11-30-2021 06:15 PM
Just removed sim card and inserted into another cell. All my messages/voicemails came through. Reinserted back into my cell and all is good now.
11-30-2021 06:06 PM
@walker1 cool and thanks for confirming.. 🙂
11-30-2021 06:04 PM - edited 11-30-2021 06:06 PM
The OP has been with PM for years. Not a new customer. Sorry to let you know.
You must be confirming. Right? lol
11-30-2021 05:42 PM
@Ron1960 Just to confirm, you did not just activate your account, right?
try to reseat your SIM, power down the phone, then pull the SIM out for a minute before you put it back and power on the phone.
11-30-2021 05:42 PM
Thanks
11-30-2021 05:42 PM
11-30-2021 05:40 PM
I just tried to change network settings and reboot. No luck.
11-30-2021 05:37 PM - edited 11-30-2021 05:37 PM
try to update your device,
and go sign in to Self-Serve, to review your account,Status Active or !!
if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
11-30-2021 05:31 PM
Nothing new with account, been with PM for years. I've tried airplane mode, restart, powered off all night, cleaned sd card.
11-30-2021 05:28 PM
are you getting new number or you did porting your old number to public mobile..
11-30-2021 05:26 PM - edited 11-30-2021 05:27 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.