Cant receive calls or texts.

[Ron1960]

No other issues just cant receive calls or texts. Incoming works fine. Issue started yesterday. 

[softech]

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@Ron1960 wrote:

Just removed sim card and inserted into another cell. All my messages/voicemails came through. Reinserted back into my cell and all is good now.

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Putting your SIM in another phone will trigger some kind of provision on the backend and helps in some situation.. definitely helped yours

Glad it works.. and now you have lots of message and VM to catchup  🙂

[Ron1960]

Just removed sim card and inserted into another cell. All my messages/voicemails came through. Reinserted back into my cell and all is good now.

[softech]

@walker1  cool and thanks for confirming..   🙂

[walker1]

@softech 

The OP has been with PM for years. Not a new customer.   Sorry to let you know.

You must be confirming. Right?   lol

[softech · Accepted solution]

@Ron1960   Just to confirm, you did not just activate your account, right?

try to reseat your SIM, power down the phone, then pull the SIM out for a minute before you put it back and power on the phone.

[Ron1960]

Thanks 

[Anonymous]

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@Ron1960 wrote:

I just tried to change network settings and reboot. No luck.

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@Ron1960 

then you need to Contact Customer Support Agent by CS_Agent, 

see my OP instructions how to contact them..

[Ron1960]

I just tried to change network settings and reboot. No luck.

[Anonymous]

@Ron1960 

try to update your device,

and go sign in to Self-Serve, to review your account,Status Active or !!

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Ron1960]

Nothing new with account, been with PM for years. I've tried airplane mode, restart, powered off all night, cleaned sd card.

[Anonymous]

@Ron1960 

are you getting new number or you did porting your old number to public mobile..

[Anonymous]

@Ron1960 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.