09-09-2021 12:42 AM - edited 01-06-2022 03:27 AM
So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing it on then off
Solved! Go to Solution.
11-17-2021 07:52 PM
Did you port your number in upon activation? Was your account active when you did so? Did you recieve the PAT (porting authorization text)? Reply YES to it within 90 minutes of receiving it?
Contact your former provider to see if you can reactivate your account to be able to port it in. If it was a koodo or telus account it does not need to be active but you have to verbally authorize the port request. Then contact pm customer support to put in the port request for you.
Otherwise have the CSA assign a new number to your account. You can then choose a new number to your liking by using the change number feature in your account. You can change your number up to 4 times per 30 days.
11-17-2021 05:17 PM - edited 11-17-2021 05:18 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,
maybe you stuck with Transferring your old Phone Number,
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck....
11-17-2021 04:12 PM
Just activated my number about 6 days ago.
I can make a phone call
I can text in and out
I can not receive a phone call from anyone. - the caller got message that the number is not been activated/not valid.
I there anyone from PM can help me?
Thank you
09-18-2021 01:53 PM
Contact support agents
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or click the blurb on the bottom right for a faster response.
09-09-2021 11:19 AM - edited 09-09-2021 11:22 AM
What were the steps you have done during your porting?
When you say toggling on then off…do you mean powering off the phone then powering back on or just turning off the screen?
Did you reply to the text from Bell with your old SIM in the phone?
09-09-2021 06:01 AM
@Becca07 wrote:So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing it on then off
Was this a Bell cell number or landline you ported over?
If you just ported your phone number from another cell provider it could take a few hours to complete the port.
Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.
If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:
Link to contact Customer Support Agents (CSA) for porting to Public Mobile
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services.
Incoming calls are usually the last to port over.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
09-09-2021 12:50 AM
@Becca07 wrote:So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing it on then off
Most likely, your number has not been ported over. Did you reply to a text message from Bell Mobility (with your Bell SIM card still in your phone) to authorize the phone number transfer? While using your Bell Mobility SIM card, try call your number to see if your phone calls are still going to your Bell service.