Cant get past Select number screen

[terryallen23]

Trying to activate a new number for my brother and the city dropdown is blank and an error displays on the screen.  Cant get past this screen.  Is this a known issue?

[will13am]

@terryallen23 , if you cannot get pull down menus to work, that is a sign of the activation portal not playing nice with the browser.  Do the cache clearing or incognito mode as suggested.  

[terryallen23]

No...i indicated was activating a new number and the drop down to select a city isnt working.

[gblackma]

@terryallen23  are you trying to port a Koodo prepaid number? Thanks.

[will13am]

@terryallen23 , the activation portal can sometimes be finicky.  Often clearing browser cache or using incognito mode will help.  Or try a different browser.  There is a chance that a SIM card is session locked and require a one hour wait time to clear.