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Good Citizen / Bon Citoyen

Re: Cannot submit "Wireline Number Transfer"

@will13am& @domptg 

Below are screenshots of the menus I have access to.

I do have my account number and customer ID info, but nowhere to enter them...

I tried again, this time using an incognito IE browser, and still get the same error message.

 

 

publicMobile_NumberEligibility.pngBefore checking number eligibilitypublicMobile_WirelineNumberTransfer.pngMenu appearing after checking number eligibility

 

 

Re: Cannot submit "Wireline Number Transfer"

As you already know, I don't believe the system is even submitting the request.

 

Since you've tried numerous times and with different web browsers, I think it's fair to say that you've tried what you can to complete this processs yourself.

 

I believe it's time that you have the moderators submit the porting request to Bell for you.  Moderator_Team can be contacted through this website's private messaging system.  The people who view the messages for that account are employees of Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

Good Citizen / Bon Citoyen

Re: Cannot submit "Wireline Number Transfer"

@computergeek541, I think you are right; time to call the mods. I'll just tag them here to start in case there is a solution (so that others can see) and I'll send a private message if they need private information.

 

@Moderator_Team, I am still unable to complete the Wireline Number Transfer to port my landline number from Bell to Public Mobile.

I get this error message when submitting the form in the screenshot below (after filling it, of course).

 

Your Old Service Provider rejected your transfer request. Common mistakes:

  •   • Account Number doesn’t match Old Service Provider records
  •   • Equipment Serial Number doesn’t match Old Service Provider records
  •   • Security PIN doesn’t match Old Service Provider records
  •   • Alternate Contact Number format (should be 10-digits, no spaces, no dashes)
  •   • Did not check the “I am authorized…” checkbox 

publicMobile_WirelineNumberTransfer.png

 

As mentionned in my original post, I never get asked about an account number, serial number or PIN.

 

Here is a list of things that were attempted/checked:

- I tried 2 different aternative numbers (with correct format)

- I did check the autorization box

- I used different browsers: firefox, internet explorer and internet explorer in incognito mode

- Bell account is paid 

- Bell account is active

- I made sure to enter name and adress exactly as they are in my Bell account records 

- I tried selecting cancelling other sevices (I have a reseller DSL on that line) or no changes (I dont have other Bell services).

 

One thing that I have not tried is to activate my Public Mobile SIM card with a new number and port my old number afterwards. Would that cause any issues? Is there any reason to believe that would work any better?

 

 

Re: Cannot submit "Wireline Number Transfer"


@ChristopheM wrote:

@computergeek541, I think you are right; time to call the mods. I'll just tag them here to start in case there is a solution (so that others can see) and I'll send a private message if they need private information.

 


Tagging them isn't going to do anything.  They will simply tell you to send them a private message.  It's not a matter of "if" they need you to privately send them more details. You must do it privately or they can't touch your account.  You absolutely will need to provide personal informaiton, so I would just contact them now, so can reduce the amount of time that you have to wait.

 

I would skip all those details.  I know that you want to tell them why it isn't working for you, but in the end, it could just further complicate things and make it so that they do not understand what you need.  All they really need to know is that you have been unable to submit a port request using the self-serve system and then you can provide them with all your Bell Canada account details.  I would first concentrate on getting your phone number transfered and you service working as needed.  After that is all done, then you can give them your feedback about your experience.

 

 

Oracle

Re: Cannot submit "Wireline Number Transfer"


@ChristopheM wrote:

@will13am& @domptg 

Below are screenshots of the menus I have access to.

I do have my account number and customer ID info, but nowhere to enter them...

I tried again, this time using an incognito IE browser, and still get the same error message.

 

 

publicMobile_NumberEligibility.pngBefore checking number eligibilitypublicMobile_WirelineNumberTransfer.pngMenu appearing after checking number eligibility

 

 Wow, I wasn't aware the form for wireline number transfer is so different compared to wireless.  Well I guess you have to follow the script and supply the information as requested.  The additional notes field is where I would supply the account number.  I would write it in the form of a note.  I have a suspicious feeling the porting for wireline may be done manually.


Good Citizen / Bon Citoyen

Re: Cannot submit "Wireline Number Transfer"

You were right, a private message to the mods got me a reply much faster than tagging. I'll go ahead and accept this as the solution since nothing else worked. 

Thanks again for the help.