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Great Neighbour / Super Voisin

Cannot receive CIBC verification code

I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.

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Mayor / Maire

Re: Cannot receive CIBC verification code

@FinnFu  In the past some customers have reported that it took 48 hours for them to be able to receive the verification codes. Some banks have a built in delay when the customers Mobile Network is switched to protect against sim jacking.

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Town Hero / Héro de la Ville

Re: Cannot receive CIBC verification code


@FinnFu wrote:

I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.


@FinnFu hi I would suggest calling CIBC customer support maybe they can help bypass any security issues 

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Model Citizen / Citoyen Modèle

Re: Cannot receive CIBC verification code

Hello @FinnFu ,

Yes, I recall another user saying something about an issue with not receiving texts from their bank...I do not notice a solution for that one though.

 

Maybe inquire by contacting the Moderator_Team via private message using this link.

 

While you're waiting try these things:

*enable/disable airplane mode

*login to your self serve and enable/disable lost/stolen mode(resets the sim network)

*reset your network settings

*go to your text app settings and delete the cache 

*restart

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Oracle

Re: Cannot receive CIBC verification code

@FinnFu , I am a CIBC customer and I have no issues receiving SMS for 2FA, notifications, etc.  I don't know what to say.  Maybe ask the moderator team to give your account a reset.