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Cannot make outgoing calls or receive calls

roxanne-michael
Good Citizen / Bon Citoyen

I just purchased a phone for my son since he broke his other one.  He has been with Public Mobile for a year now.  The new phone is compatible and I inserted the Public Mobile SIM card from his old phone - thinking everything would work instantly.  He can send and receive texts but cannot make outgoing calls or receive calls.  For outgoing calls he gets a recording that says "he does not have an active long distance add-on" even though his phone package includes province-wide calling and the calls were local.  I've sent a message to the Moderator for Public Mobile.  How long does this normally take?

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