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Good Citizen / Bon Citoyen

Cannot make calls or text

Hey guys I'm having some issues.my plan did not auto renew by itself for some reason so I went manually changed the card and its looks all good on the site but I cannot make or receive any calls and texts can someone help me 

Model Citizen / Citoyen Modèle

Re: Cannot make calls or text

Did you restart your device?

If so, and it still doesn't work, check if your account is ACTIVE on the My Account page.

If so, and it still doesn't work, you need to ask a moderator.


If this solves your question, please select my reply as Solution!

Good Citizen / Bon Citoyen

Re: Cannot make calls or text

Hey account is active ,phone has been restarted but still nothing I just contacted the moderator team thank u

Model Citizen / Citoyen Modèle

Re: Cannot make calls or text


@Daluz wrote:

Hey account is active ,phone has been restarted but still nothing I just contacted the moderator team thank u


Good luck!

Good Citizen / Bon Citoyen

Re: Cannot make calls or text

You may need to wait for the payment to clear if there was a discrepance in the billing if all else checks out.

Good Citizen / Bon Citoyen

Re: Cannot make calls or text

Hey guys do I have private messaged the moderator team twice since last night and still have not heard back it's been 2 days without phone why isn't the moderator team doing anything? 

Model Citizen / Citoyen Modèle

Re: Cannot make calls or text


@Daluz wrote:

Hey guys do I have private messaged the moderator team twice since last night and still have not heard back it's been 2 days without phone why isn't the moderator team doing anything? 


The mods are busy right now.