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Good Citizen / Bon Citoyen

Cannot create an account with my phone number. Says it is incorrerct or already in use.

I am trying to create an official Public Mobile account but when I tried to use my current phone number it said that I either entered it incorrectly or that it is already used by another account. I know that I have not created any accounts before because I just discovered this site today and I know for a fact that I entered it in correctly in the standard (XXX)-XXX-XXXX format but without any dashes or brackets. I'm not sure what to do so I made a community account so I could at least get support and create a real account.


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Mayor / Maire

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm  

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

Ignore number 3. Since you will choose a new number. Or look at at if you decide to bring over the Bell one. Welcome to PM.  Stay safe 

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Town Hero / Héro de la Ville

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm you can contact customer support here

 

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from

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Mayor / Maire

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm welcome to PM.  Are you trying to port a Koodo prepaid or PC number?  Thanks. If you are, you need to actvate with a temporary cell phone number and contact the moderators to port your number. Stay safe. 

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Good Citizen / Bon Citoyen

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

My previous provider is Bell but they told me if I wanted to switch providers all I had to do was set up a plan using my current phone number and they should take care of deactivating my old plans when they set up my new plans. I'm not trying to port anything, just create a Public Mobile account.

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Mayor / Maire

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm  in order to create a Public Mobile selfserve account you need to activate a PM sim card first. Is that what you are trying to do?

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Good Citizen / Bon Citoyen

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

Oh yes I am. I guess I didn't read the requirement close enough because it says "use your Public Mobile Phone Number". So if I go and get the SIM card and activate it under this website I should receive a new Phone Number? If I do this will I have to cancel my old Bell plan myself? I was told adding my old phone number on a new plan would automatically cancel it but if I'm using a different number I feel like I'd have to cancel it myself (which is not a problem).

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Town Hero / Héro de la Ville

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm yes, if you're not attached to your current number you can choose a new one. you would have to cancel your plan from bell yourself 

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Good Citizen / Bon Citoyen

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

Ah ok I see. So once I go and buy the PM SIM card I can get things going. I thought I could try to set stuff up before hand but I see what I have to do now. Thank you.

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Mayor / Maire

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm  During activation of the sim you can port in your Bell number if you wish. Just have the Bell account number, name on the account and Bell phone number ready.

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Mayor / Maire

Re: Cannot create an account with my phone number. Says it is incorrerct or already in use.

@joshm  

Here's 4 articles on activation and porting and the Refer a friend reward  if you need them:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

 

Ignore number 3. Since you will choose a new number. Or look at at if you decide to bring over the Bell one. Welcome to PM.  Stay safe 

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