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Great Neighbour / Super Voisin

Cannot calllocal numbers...says I need long distance

i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing!

 

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Mayor / Maire

Re: Cannot calllocal numbers...says I need long distance

@Maui12 did your plan just renew? auto-pay may have glitched your services

 

contact customer support mods

 

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account


make sure to check your inbox(top right corner envelope icon) periodically, for a response

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Retired Oracle / Oracle Retraité

Re: Cannot calllocal numbers...says I need long distance


@Maui12 wrote:

i am very frustrated....cannot dial local numbers....says I need long distance add on.....when people call my number it is busy...nohelp from anyone.....paying monthly for nothing!

 


This does sound like provsioning issue.  Sometimes, misdialing a number can result in some of these types of error messages, but that doesn't explian why other are receiving a busy signal when they call you. 

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Mayor / Maire

Re: Cannot calllocal numbers...says I need long distance

Try dialing 1 infront of the area code.

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Deputy Mayor / Adjoint au Maire

Re: Cannot calllocal numbers...says I need long distance

Hello @Maui12 ,

When you check your SELF SERVE account does your the 4 digits listed there match the last four digits of your SIM in your phone?

You can find this under "Change Sim Card" on your Overview account:

esjliv_0-1596590590569.png

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Retired Oracle / Oracle Retraité

Re: Cannot calllocal numbers...says I need long distance


@Triguy wrote:

Try dialing 1 infront of the area code.


There's something else in play since peeole calling the OP are receiving a busy signal.

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Mayor / Maire

Re: Cannot calllocal numbers...says I need long distance

@Maui12 

If your sim card numbers match.....what plan are you on? If you have limited calling you may have run out of minutes. Check in your account to see if your calling option is still there if not you have used all of your minutes and you need to have/add $5 to your balance and then purchase the $5/500 min add on.

If your sim does not match suspend your service immediately via lost/stolen and change your password. Check your email for fraudulent activity and change its password. Contact your credit cards and financial institution....ask for the fraud department ( You've been simjacked.). Secure these first then contact the moderators.

If your sim card is safe....try suspending your account via lost/stolen. Log out. Wait 1 min. Log in. Resume service. Log out. Reboot phone. If you still cannot call out/in. Contact the moderators to fix the issue.

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Great Neighbour / Super Voisin

Re: Cannot calllocal numbers...says I need long distance

Disling 1 does not help 

 

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Mayor / Maire

Re: Cannot calllocal numbers...says I need long distance


@Maui12 wrote:

Disling 1 does not help 

 


Have you submitted a ticket to the moderators?

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Mayor / Maire

Re: Cannot calllocal numbers...says I need long distance

@Maui12  Others have been reporting similar problems this past week. I hope it's not another system glitch. As others have mentioned best too submit a ticket asap.

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