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Cannot access and use data.

4public
Good Citizen / Bon Citoyen

Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00  2 GB promo.

Thank you.

5 REPLIES 5

@4public  In general, ( leave no spaces)20200506_104406.jpg

 

Staliger
Mayor / Maire

@4public Can you send MMS? Messages with text/video? If not, probably the problem is with APN settings. Restarting your phone didn't help, right?

will13am
Oracle
Oracle

@4public , please ensure the mobile data is enabled on your phone and confirm that the APN settings are as follows.  Refer to the following knowledge base link on setting up the APN. The APN settings are as follows. 


APN Settings:
Name: Public Mobile
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified

gblackma
Mayor / Maire

Welcome to pm @4public . What's the make and model of your phone? There may be a problem with the APN settings. Stay safe. 

gpixel
Mayor / Maire

@4public what's the make and model of your phone?

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