Cancel my daughters account

[clay690]

So we have signed our daughter up for another carrier and would like to know if this will cancel the public mobile account as my credit card info in on the file for auto payment.

we have been trying to log back into the account to remove the card but we it's not letting us.

I just need to know if the account with the card info is cancelled.

Thanks,

[clay690]

k. Thank you so much . 

[geopublic]

@clay690  If you can't login that means you must have ported the number to the new carrier and the account was deactivated. It would have been best to remove your card before porting out. Some customers in the past have reported being charged even after porting out. Best to contact PM give them the account number and ask them to make sure that AutoPay has been disabled on the account.

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[hairbag1 · Accepted solution]

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@clay690 wrote:

So we have signed our daughter up for another carrier and would like to know if this will cancel the public mobile account as my credit card info in on the file for auto payment.

we have been trying to log back into the account to remove the card but we it's not letting us.

I just need to know if the account with the card info is cancelled.

Thanks,

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Once you successfully port her number over to new network, the PM account is closed automatically. If you're not porting, you should manually remove cc info.