Why am I not able to use my phone, yet my history says I am using it. I have never been able to make a single call, text or get web service since I enrolled on October 3, yet my history says that I have made calls, texts, and have received web mail. Could my number be being used by someone else? Publicmobile, please correct the problem and reset the billing appropriately.
Hi, some additioanl questions.
did you port in a number or using a new number?
@tuck53 does your device connect to PM's network? What type of device are you using? Sounds like your phone might not be compatible with PM.
your phone should work with PM.
More details would be helpful...
did you activate new number or port over number from another company?
Is your account status active or suspended?
Do you see public mobile signal icon on top of your phone?
Maybe try your Sim card in another phone to determine whether hardware issues versus Public mobile issue.
Other things to try:
Reboot your phone
Toggle airplane mode on, then off.
It's the SIM card I received, and it was successfully activated on October 3rd. I'll try to send more information later. Sorry for the delays.