Can't setup sms, data, or calling on Moto G5

[jackv9425]

I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please let me know any questions as I'd like to get this solved.

[mpcdesign]

@jackv9425, Here is a great site that has the APN settings.  You will just put in your Make of phone, Model and then the network you are on and it will come up with the settings you need.

https://apn-canada.gishan.net/

Be sure you have cellular data turned on.

Here are MMS settings from @s2scotty, @Luddite

If you have multiple APNs listed, ONLY one, the PM one, should have the APN type "default".

Including "mms", as in, "default,mms" makes it clear TO THE PHONE to route MMS via this APN/carrier.  IT APPEARS CRITICAL THAT there are NO SPACES between the words and the commas (e.g. "default,<space>mms" = wrong and "default,mms" = correct). A trailing space proved an issue on a phone (e.g. "default, mms<space>" = wrong and "default,mms" = correct). Like "default", only the correct and active APN should include the "mms" tag.

* Name: Mobile Internet

  APN: sp.mb.com

  Proxy: Unspecified

  Port: Unspecified

  Username: Unspecified

  Password: Unspecified

  Server: Unspecified

  MMSC: http://aliasredirect.net/proxy/mb/mmsc

  MMSC proxy: 74.49.0.18

  MMS port: 80

  MCC: 302

  MNC: 220

  Authentication type: Unspecified

* APN type: default,mms

* APN roaming Protocol: IPv4

  Bearer: Unspecified

  MVNO type: GID

  MVNO value: 4D4F

and don't forget to reboot the phone after!

**By the way, am not a moderator, am just a guy who is just trying to help out when I can! If this works for you click on 'Accept as Resolution' to close this post!

[computergeek541]

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@Stormy wrote:

Motorola phones have always come unlocked.

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This part isn't true.  Motorola has sold many phones that have been locked to carriers, even within the last few years. This includes models sold by Telus and Koodo.  The most recent ones will be unlocked (or will include an unlock code), but that has not always been the case.

As for the possibility of APN issues, having a variant sold by one carrier does not guarantee that manual adjustments to access point names won't be required.  Phones of the same model but sold by different carriers can have vastly different software installed, and the differences sometimes do include different APN settings saved on the phone (or even APN information for other carriers removed).

But, we already know this can't possibily be an APN issue because those settings don't have anything do with the ability, or lack thereof, to make phone calls.

[Stormy]

Motorola phones have always come unlocked. As for supported bands,

https://www.phonearena.com/phones/Motorola-Moto-G5_id10421

Cellular

• CDMA:
  • 800, 1900 MHz
• GSM:
  • 850, 900, 1800, 1900 MHz
• UMTS:
  • 850, 900, 1700/2100, 1900, 2100 MHz
• LTE (FDD):
  • Bands 1, 3, 5, 7, 8, 19, 20, 28
• LTE (TDD):
  • Bands 38, 41
• Data:
  • LTE Cat 4 (150/50 Mbit/s), HSPA

The Moto G5 should work right out of the box with no need for inputting APN settings or anything else. Both my wife and I have this phone (PC Mobile prepaid, during the sale they had last month), and all I had to do with both was put the SIM card in, and they just worked.

Personally if the phone isn't working properly with PM, then it is either a defective phone or defective SIM card.

[srlawren]

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@BOBO2018 wrote:

Moto G5 may not support the Telus network. You can check the supporting frequency band of your phone to see whether your phone can use the network.

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All variants of G5, G5 Plus, G5S, and G5S Plus all appear to contain support for at least the required 3G UMTS frequencies of 850MHz and 1900MHz.  So, the phone should be compatible.

[BOBO2018]

Moto G5 may not support the Telus network. You can check the supporting frequency band of your phone to see whether your phone can use the network.

[kav2001c]

Some of these phones required factory reset to work

[sdt1]

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@jackv9425 wrote:

I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please let me know any questions as I'd like to get this solved.

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Hey there @jackv9425! Welcome to Public Mobile! After logging into your PM account and verifying that your service is active...If you did not receive a network lock code prompt after powering up your phone with a new PM SIM card inserted, then you are most likely unlocked and good to go.

You say you have already set up the APN, so that will get your mobile data working if you have data included in the PM plan you selected. For voice and text, however, you will need to go to Settings > More > Mobile Networks (varies slightly from one Android phone to another). Check to be sure that "Preferred Network Type" is set to "LTE" (which will be backwards compatible if you are on a 3G plan), and that "Network Operators" is set to "Choose Automatically" (reselect "Choose Automatically", which will force registration on the network). Hope this helps! Cheers.

[will13am]

If calling doesn't work that suggest account set up.  APN is needed only for data and MMS.  As already suggested, check the account for anomalies.  If there was a problem with activation, then please contact the moderator team for intervention.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

[koimr1]

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@jackv9425 wrote:

I just joined the network but my phone is not recognizing the Public Mobile network. I set all of the APN settings according to what the link said, but it's not connecting to Public Mobile's network. I understand that this is a bit vague, so please let me know any questions as I'd like to get this solved.

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When you go into Self-Serve does everything look correct to you? You can see the plan you signed up with and its details?

[NDesai]

@jackv9425 Is your Moto G5 unlocked or locked to Telus/Koodo? Try the sim in any other compatible phone and see if it works.