Can’t send and receive sms

[jenrynguyen98]

I attempt to port a number from fido
it just calling out working
Data working
but I cant send and receive sms
and nobody can't calling me??????

My phone number active until October 18,2018

[Kh69]

Try shutting your phone of leave it of for 10 seconds turn it on again 

[ShawnC13 · Accepted solution]

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@jenrynguyen98 wrote:

I attempt to port a number from fido
it just calling out working
Data working
but I cant send and receive sms
and nobody can't calling me??????

My phone number active until October 18,2018

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How long ago did you start the port?  It can take up to 4 hours.  If it has been longer you will need to contact the moderators.  In the meantime your Fido SIM is probably still working.  

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[hairbag1]

It could take from 15mins to a couple of hours for your port to be successful. In the meantime, cycle your phone off and on occasionally. Good luck.