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Good Citizen / Bon Citoyen

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

Massive thanks for the info.
Great Neighbour / Super Voisin

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

Thank you so much for the info, i input the smsc in the phone information by dialing *#*#4636#*#*  and then it is fixed 😁

Great Neighbour / Super Voisin

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine


@vernonli wrote:

Im unable to send texts out. I've restarted my phone multiple times. My samsung galaxy s7 Messaging centre is greyed out and it's not filled in. What do I do?


 

Great Neighbour / Super Voisin

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

Where would I find this option on an iPhone 6? I’m curently having he same issue and I can’t seem to even find this option to see if it will fix it 

Mayor / Maire

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine


@JessieB wrote:

Where would I find this option on an iPhone 6? I’m curently having he same issue and I can’t seem to even find this option to see if it will fix it 


@CalgaryBen any suggestions for setting SMSC on an iPhone?


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Town Hero / Héro de la Ville

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine


@srlawren wrote:

@JessieB wrote:

Where would I find this option on an iPhone 6? I’m curently having he same issue and I can’t seem to even find this option to see if it will fix it 


@CalgaryBen any suggestions for setting SMSC on an iPhone?


You can query the value on an iPhone via dialing *#5005*7672# and pressing the green "Send" button.  Setting it is possible, but I've never ever had to do this and it's normally established by the carrier profile.  Upon entering the above, it should reveal that Service Center Address is +16475800172.

Good Citizen / Bon Citoyen

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

i cannot for the life of me find out where to post problems but to reply here..i am literally in tears trying to navigate around and find an answer..god i hate public moblie for their stupid and literally confusing site for getting answers.  i refuse to make payment with my credit card anymore after I tried it once and it was never put on my account and noone to to talk to about it.  My son got a new iphone for xmas..he put in the sim card from the other iphone i have the account on and no longer has IM..whose issue is this?  god...soooooooo frustrating?  where do you actually go to post? can't find a button anywhere to post for help!!!!

Mayor / Maire

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine


@lexi2000 wrote:

i refuse to make payment with my credit card anymore after I tried it once and it was never put on my account and noone to to talk to about it.  My son got a new iphone for xmas..he put in the sim card from the other iphone i have the account on and no longer has IM..whose issue is this?  god...soooooooo frustrating?  where do you actually go to post? can't find a button anywhere to post for help!!!!


@lexi2000 okay so there's a couple of different issues here.  You mention a payment issue--does the account status show as "active" or "suspended" when you log into the self-serve account?  The other issue you mentioned is "IM" is not working after changing iPhones.  By "IM" do you mean iMessage?  This might be an iMessage configuration issue.  I am not an expert at iPhones, so I'm tagging @CalgaryBen and @Luddite to try to help.  Is everything else included in his plan working?  Ie if the plan includes talk, can he make and receive calls?  If the plan includes data, is data working?  This latter one might be key for iMessage, since it can/does use data for iMessage-to-iMessage delivery.  


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Mayor / Maire

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine


@lexi2000 wrote:

i cannot for the life of me find out where to post problems but to reply here..i am literally in tears trying to navigate around and find an answer..god i hate public moblie for their stupid and literally confusing site for getting answers.  i refuse to make payment with my credit card anymore after I tried it once and it was never put on my account and noone to to talk to about it.  My son got a new iphone for xmas..he put in the sim card from the other iphone i have the account on and no longer has IM..whose issue is this?  god...soooooooo frustrating?  where do you actually go to post? can't find a button anywhere to post for help!!!!


You found it. You're here. You could have started a new thread for yourself but that's fine. You're here now.

When you say IM do you mean texting SMS?

Oracle

Re: Can't send SMS texts but can receive SMS, Calling and Data is working fine

@lexi2000 Have your son turn iMessage OFF, wait 5 minutes, and turn ON. That will reset Apple messaging centre.

Best settings are: Settings >> Messages >> iMessge ON, Send as SMS ON, MMS ON >> Send & Receive should show the phone number and his Apple ID email address.


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