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Can’t reset password keeps saying I’m locked out

Harms87
Great Neighbour / Super Voisin

I tried my password too many times, says I cannot reset it that I’m locked out and to contact public mobile.. now what? I’m no where near a Walmart that has public mobile service. What can I do? 

3 REPLIES 3

Degus222
Great Citizen / Super Citoyen

just wait the hour and dont try the password reset it

hairbag1
Mayor / Maire

Walmart only sells the sim cards for PM...they're not considered support for Public Mobile issues. Best bet is to follow instructions ,above,  to contact moderator. A reply to your concern could take up to 48 hours so please be patient.

bondmi
Great Citizen / Super Citoyen

You need to contact a moderator. 

Here’s when and how to contact the Moderator Team:

  • If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
  • If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.fig2.png
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